HELLO AND WELCOME TO OUR STORE!WE ARE A SMALL HOME BASED BUSINESS LOCATED IN A SMALL TOWN IN NORTH CAROLINA. MY WIFE AND I WORK TOGETHER AND SPECIALIZED IN SUBLIMATION PRINTING AND VINYL DESIGNS.THIS SPECIFIC LISTING IS FOR ONE OF OUR ROUND NON-SLIP NEOPRENE MOUSEPADS.THESE MEASURE 8 INCHES IN DIAMETER.OUR PROCESS REQUIRES US TO USE SPECIAL PAPER, INK AND THEN HEAT PRESSED DIRECTLY INTO THE MATERIAL.SOMETIMES MOUSEPADS WILL ARRIVE WITH A SLIGHT ODOR. THIS ODOR IS FROM THE RUBBER BEING HEATED UP DURING MAKING. THE SCENT WILL AIR OUT WITHIN 72 HOURS IF YOURS HAPPENS TO SHOW UP THIS WAY. WE DO APOLOGIZE FOR THIS BUT IT IS NOT SOMETHING THAT WE CAN PREVENT FROM HAPPENING.ANY QUESTIONS DO NOT HESITATE TO ASK. WE ARE HERE TO HELP ASSIST YOU ANY WAY WE CAN. WE WORK HARD AT TRYING TO KEEP THIS A 5 STAR EXPERIENCE.SOME OF OUR ITEMS ARE PERSONALIZED WITH NAMES OR MONOGRAMS. IF THIS ITEM HAPPENS TO BE A PERSONALIZED ITEM PLEASE BE SURE TO INCLUDE ITEM SPECIFICS AT CHECKOUT TO HELP THE PROCESS ALONG FASTER.IF YOU HAVE A DESIGN OR PICTURE YOU WOULD LIKE US TO USE WE WILL BE HAPPY TO SEE IF WE CAN DO THAT FOR YOU. JUST SHOOT US A MESSAGE.WE TRY TO SHIP ITEMS WITHIN 3 DAYS. NORMALLY IT\'S ONLY A DAY BUT LIFE SOMETIMES HAPPENS AND YOU NEVER KNOW. WE DO OUR BEST TO GET ITEMS OUT AS QUICKLY AS POSSIBLE.PLEASE NOTE THAT ONCE ITEMS LEAVE OUR POSSESSION WE HAVE NO CONTROL OVER HOW LONG IT WILL TAKE THE ITEM TO GET TO YOUR. DELIVERY TRACKING IS INCLUDED WITH EVERY PURCHASE AND WILL ALLOW YOU TO TRACK YOUR PACKAGE DURING SHIPMENT. ANY PROBLEMS PLEASE CONTACT YOUR LOCAL POST OFFICE. THANK YOU!IF THERE\'S A PROBLEM WITH YOUR ITEM PLEASE CONTACT US BEFORE LEAVING NEGATIVE OR NEUTRAL response. WE WILL DO WHAT WE CAN TO MAKE WORK AT FIXING ANY ISSUES.