Mild cosmetic damage like scratches, scrapes.Removed frompreviously working environment. Tested to power-up.No further testing.We cannot provide technical assistance.Factory reset or any other software needs are theresponsibility of thebuyer.Buyer assumes all responsibility for installation and setup.Condition is for "Part's or NotWorking"Local pickup available from Plano,TX 75074Item shown on the pictures is an actual item.Please contact us with any questions, we will getback to you as soon as possible.Our work hours are M-F (8-5pm)